Cancellation Policy for Bookings

Get Turkey Tours organises private and small group travel in Istanbul and the rest of Turkey, led by professional guides on carefully planned routes. Travel plans sometimes change. This page sets out what happens when a reservation is cancelled or changed, whether the request comes from you or from us.

These terms apply to all bookings made on getturkiyetours.com and to all bookings made directly with our reservations team. We apply cancellation terms per person and per reservation. Viracocha Travel Turizm, a licensed travel agency and TÜRSAB member, is the operator of the services.

Which Services This Page Covers

• City tours and guided activities
• Private tours and small group tours
• Multi-day travel packages
• Hotel bookings arranged by us
• Flight bookings arranged by us
• Any other travel service you book through our agency

The conditions are not the same for every type of service. Each one has its own section further down.

Making a Cancellation

Cancellations must reach us in writing and must come from the person who placed the booking. Write to [email protected] with your booking reference and the names of all travellers in the booking.

Your cancellation takes effect at the time your written request arrives at our office. The booking is only treated as cancelled once we have sent you a confirmation by email.

Tours and Activities

• Where a tour or activity lists its own cancellation terms on its page, those terms apply in place of the general rules set out here.
• Refund conditions and deadlines are not identical for all products, so read the page of the product you have booked.
• Parts of a booking provided by third parties, for example flights, yacht charters or tickets for special events, can be partly or fully non-refundable, depending on the supplier's own policy.
• Every deadline is counted in the local time of the place where the tour is held.

Multi-Day Travel Packages

Once a multi-day package is confirmed, the cancellation fees in the table apply. Each fee is a share of the full confirmed package price, and the days are counted back from the start date of your first service:

No refund is given for services left unused during the trip.

Hotel Bookings

• When Get Turkey Tours books a room for you, that hotel's own cancellation policy applies.
• You receive the hotel's cancellation terms from us when we confirm the booking.
• Certain hotels, promotional rates and bookings for special events cannot be refunded.

Flights

When you cancel a ticket we have issued, the airline's own rules and restrictions decide the outcome. In that case:

• the airline's ticketing fees are not refunded;
• cancellation penalties from the airline may be charged;
• our agency's service fee is not refunded.

The airline's fare rules determine how much, if anything, can be refunded. A ticket bought at a special or promotional fare may not be refundable at all.

Third-Party Suppliers

Some of our tours and packages contain services provided by outside suppliers. These include, among others:

• Domestic and international flights
• Yacht and boat charters
• Tickets for museums and attractions
• Hot air balloon rides and other special activities
• Transport

Such services may have separate cancellation rules, and the supplier concerned decides the terms of any refund.

Changing a Booking

If you want a different date, time or other detail on a confirmed booking, write to us. Changes depend on availability, can lead to a different price and, for certain services, can involve an administration fee. We try hard to meet any reasonable request.

Arriving Late or Not Showing Up

A guest who arrives late, or who is not at the meeting point at the time agreed, is treated as a no-show. In that case the booking counts as used, and no money is refunded.

Itinerary Changes

We stick to the published itinerary as far as we can. Events beyond our control may still force changes, for example:

• Weather
• Traffic
• Rules set by the authorities
• Closed sites
• Operational needs

This list is not complete. Where necessary, Get Turkey Tours may adjust an itinerary within reason.

When Get Turkey Tours Cancels a Tour

Now and then we may need to cancel a tour because too few people have booked, for operational or safety reasons, or because of force majeure. You can then pick one of these options:

• A different tour or a new travel date
• Credit to use on a later trip
• Your payment refunded in full

Refund Payments

Once a refund is approved, we send it back to the payment method you used to book. This normally takes around 7 to 15 business days, and your bank or payment provider may take longer.

Travel Insurance

We strongly advise every traveller to take out travel insurance that covers the money spent on the trip. A suitable policy can protect you against medical emergencies, cancellation of the trip, interrupted travel and lost baggage.

Force Majeure

Get Turkey Tours cannot be held responsible for cancellations, delays or changes that result from force majeure. Examples include natural disasters, war or political unrest, travel restrictions imposed by governments, public health emergencies and disruption to transport, and the list is not limited to these. If this happens, we will make reasonable efforts to offer other arrangements where we can.

Updates to This Policy

This cancellation policy may be revised by us at any time. Any revised version only applies to bookings made after it has been published.

Get in Touch

For cancellations or questions about this policy, you can reach Get Turkey Tours here:

• E-mail: [email protected]
• WhatsApp or phone: +90 545 307 67 88
• Office hours: every day of the week, 09:00–21:00 (Istanbul, GMT+3)
• Website: getturkiyetours.com/contact

Our Terms and Conditions also apply.