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Booking Terms and Conditions

The following Terms and Conditions apply to all purchases on getturkiyetours.com, and equally to every reservation you make with our booking team by phone, email or WhatsApp. Viracocha Travel Turizm ("the company", "we", "us") sells and supplies these services. It is a TÜRSAB member and licensed travel agency, and Get Turkey Tours is its trading name.

When you place a booking, you agree to these conditions for yourself and for each guest listed on it. Only a written amendment signed off by an authorised company representative can change these Terms and Conditions; any other kind of change is void. If any point here is unclear to you, get in touch with us before confirming.

Payment

  • Visa and Mastercard are the cards we accept.
  • Viracocha Travel Turizm processes all bookings and payments made through getturkiyetours.com.
  • Viracocha Travel Turizm carries out every tour, and third parties under contract to the company may provide certain parts of it.
  • Once you have paid and your booking is confirmed, every guest is bound by these Terms and Conditions.

Paying in Full Before the Tour

Because each tour needs careful planning, logistics and tickets, a booking is guaranteed only when we have been paid in full. Before paying, make sure the dates, prices and services shown in your booking are right.

Currency and Prices

On this website, prices are shown in US dollars, unless a page states another currency or you choose one. We process bookings in US dollars unless you ask for something else on the page. You pay any charges that your card provider adds to the transaction. If you have questions about payment methods, exchange or currency, please ask us before you book.

Where to Meet and Late Arrival

Your booking confirmation arrives by email and tells you the meeting time and the meeting point. The same is true for private tours, group tours and private transfers.

  • Arrive at the meeting point 15 minutes ahead of the start time, and leave yourself enough time for the journey there.
  • Should you be delayed or unable to locate the meeting point, ring the number given in your confirmation email and we will help as far as we can.
  • Getting to the meeting point on time is still up to you. If you arrive late, the operator is not responsible; late arrivals and no-shows are dealt with in our Cancellation Policy.

Changing or Cancelling a Booking

Changes and cancellations can carry amendment or cancellation fees, which are described in our Cancellation Policy. To cancel or change a booking, write to [email protected] or phone +90 545 307 67 88. Your change or cancellation takes effect only after we confirm it by email and work out any fees due.

Discounts and Promo Codes

  • Apply any discount or coupon code before you pay; a code cannot be added to a booking that already exists.
  • Unless we say otherwise, promo codes may not be merged, combined, reused or passed to someone else.
  • All promo codes have an expiry date. Where none is stated, a code remains valid for one year after the date it was issued.

Identification

On the tour day, each member of your group should carry valid ID. This matters most for anyone who booked with a student or age discount, and students should have a valid photo ID with them on every tour.

Unused Services Are Not Refunded

We sell every tour as one complete package, so if a guest decides to skip part of a service, no partial refund is given. Where you have bought tours, tickets or site visits from another source that overlap with your booking, the company will neither refund nor prorate them.

Insurance for Your Trip

We strongly advise you to take out travel insurance that covers delays and cancellations due to events no one can control, for example strikes, earthquakes or bad weather. Personal and medical cover is also a good idea for medical bills, lost baggage, lost possessions and similar problems. Guests agree that the company and its local partner operators carry no liability for these events. Make any insurance claim directly with your insurer; claims cannot be made to Viracocha Travel Turizm or its affiliates.

Limits on Our Liability

Viracocha Travel Turizm, including its brands, websites, subsidiaries, affiliates, staff and agents, acts only as an agent for the suppliers that deliver the transport, sightseeing, guiding, escorting, activities and other services linked to a booked tour. The suppliers' own terms apply to those services. The company neither owns nor runs these suppliers and cannot control their staff, equipment or operations.

For this reason, the company is not liable for any death, personal injury or property damage, or for any other delay, loss, accident, inconvenience or irregularity, that results from:

  1. weather, illness, war, hostilities, terrorism, strikes, natural events, local laws or other causes of a similar kind;
  2. any act, omission or default of a tour supplier, or of its agents or employees, that is wilful, negligent, wrongful or unauthorised;
  3. a defect in, or failure of, any vehicle, equipment or instrument that a supplier owns or operates;
  4. any act or omission, whether wilful, negligent or wrongful, by another party that Get Turkey Tours does not directly own, control or supervise.

Each service and each accommodation is subject to the laws and regulations of the country where it is delivered. Get Turkey Tours takes no responsibility for any participant's luggage or personal property. Buy suitable travel insurance to cover yourself for loss of baggage or belongings.

Events Beyond Our Control

Should a site, attraction or visit on your itinerary close due to force majeure, which includes strikes and other unexpected closures, we will get in touch with you as quickly as we can. Depending on availability and at the company's discretion, we will then propose a suitable alternative, move you to a different service or refund you.

Applicable Law and Disputes

The laws of the Republic of Türkiye govern these Terms and Conditions. Where a dispute cannot be resolved amicably, only the courts of Türkiye have jurisdiction. If the parties disagree on the interpretation or application of these terms, either party may ask in writing for the matter to go first to mediation and, if that does not resolve it, then to binding arbitration. Guests agree that the company determines the venue and jurisdiction for any claim that arises from a dispute.

Invalid Provisions

Should a court with competent jurisdiction rule that a provision of these terms is invalid, void or unenforceable, all other provisions remain fully in force and effect.

The Whole Agreement

This document stands on its own: these Terms and Conditions take the place of every other agreement between the parties, written or oral. Our Cancellation Policy sets out the separate rules for cancellations and amendments, and our Privacy Policy explains how we treat personal data.

How to Reach Us

Email is the best channel for questions that are not urgent. A reply usually comes within a few hours, and never later than 24 hours. Your question may already be answered on our FAQ page.